Can’t Find Vendor? Here’s What To Do

Sometimes, a vendor won’t appear in the Vendor Name search results or dropdown selection list. This usually means the vendor is new and hasn’t been added to the master vendor file yet.

Best Practice

If you can’t find the correct vendor:

• Select “Unknown Vendor” (Vendor #999999)

Why This Works

Choosing Unknown Vendor allows you to:

• Complete the invoice as fully as possible
• Submit it into the workflow without delay
• Keep processing moving instead of getting stuck

Next Steps

Once the invoice enters the workflow:

• It will automatically be placed on hold
• The appropriate team member (Usually an AP Admin) can then review and assign the correct vendor

Bottom Line

Using Unknown Vendor|999999 keeps things moving and ensures the invoice reaches the right people to resolve the issue—without slowing down your process.

Next Steps

The AP Admin user will address the invoice once it hits Portal Invoice Verification.  For more info, check out this article: Portal Invoice Verification - Vendor Unknown