How Nimbello Automates Communication to Resolve Invoices on Hold

Industry Challenge

When invoices are placed on hold, the real bottleneck often isn’t identifying the problem—it’s communication. AP teams usually rely on manual follow-ups via email or phone calls to gather missing approvals, clarify discrepancies, or escalate issues. This creates delays, invoice emergencies as due dates approach, and a frustrating cycle of back-and-forth between departments.

Research from the Institute of Finance & Management (IOFM) shows that nearly 60% of AP staff cite manual communication as their biggest bottleneck in resolving invoice exceptions.

Nimbello's Approach

Nimbello keeps all communication inside the platform, ensuring that invoice exceptions are tracked, documented, and resolved quickly. Instead of scattered emails, the system:

• Routes the invoice to the right stakeholder automatically.
• Sends reminders and escalations if action isn’t taken.
• Provides full visibility into the communication trail for audit and compliance.

This means AP staff spend less time chasing down answers and more time adding value to the business

Key Benefits for Clients

Customers that are using Nimbello to automate invoice communication report:

• Reduced invoice emergencies, since reminders keep stakeholders accountable.
• Clearer accountability, with a record of who took action and when.
• Faster resolution cycles, cutting days off the exception process.
• Improved internal collaboration, reducing friction between AP and operations.

For example, Lamons Manufacturing saw improved efficiency by integrating Nimbello with SyteLine and automating exception handling.

Video: Communication to Resolve Invoices on Hold

Watch how Nimbello automates follow-up and keeps communication streamlined:

Ready to improve communication while reducing the workload on your AP team?

Get Started today - Watch the full demonstration here